499ber Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 499ber ("499ber", "we", "us", "our"), the operator of the online casino and sports betting platform at https://499ber.app, collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who interact with the platform in any capacity — including as registered players, visitors to the website, or individuals who contact our support team.

499ber is committed to respecting and protecting your privacy. We process personal data only for legitimate, clearly defined purposes and only to the extent necessary to fulfil those purposes. This Policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about how you engage with the 499ber platform.

This Policy should be read alongside the 499ber Terms and Conditions, which form the overall legal framework governing your relationship with 499ber. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-related matter, this Policy takes precedence.

2 Data We Collect

499ber collects different categories of personal data depending on how you interact with the platform. The following table sets out the main categories of personal data we collect and the context in which each category is collected.

Where you choose not to provide certain personal data, 499ber may be unable to provide some or all of its services to you. For example, failure to complete the KYC verification process will prevent withdrawal processing, and failure to provide a valid email address will prevent account registration.

3 How We Collect Data

499ber collects personal data through several distinct channels. Understanding where your data originates helps clarify how and why it is used within our systems.

• Directly from you: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, participating in a promotion, or updating your account profile.
• Automatically through platform use: Technical and usage data collected passively as you browse and interact with the 499ber platform, including IP address, session timestamps, device identifiers, and clickstream data gathered via server logs, cookies, and similar tracking technologies.
• From payment service providers: Transaction confirmation data, payment method identifiers, and fraud-screening signals received from bKash, Nagad, Rocket, Upay, and our banking partners including Dutch-Bangla Bank, City Bank, and BRAC Bank when you initiate a deposit or withdrawal.
• From identity verification partners: Results of automated or manual document checks performed by third-party KYC and anti-fraud service providers engaged by 499ber to verify player identity and age.
• From game providers: Aggregated gameplay performance and session data shared by third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) for the purpose of dispute resolution, fair-play auditing, and technical support.

4 How We Use Your Data

499ber uses personal data collected from players for the following clearly defined purposes. We do not use personal data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

• Account creation and management: To register your account, authenticate your identity at login, maintain your account settings, and administer your balance and transaction history.
• KYC compliance and age verification: To verify that you are at least 18 years of age and that the identity and payment details you have provided are genuine, as required before any withdrawal is processed.
• Payment processing: To execute deposit and withdrawal transactions through your chosen payment method, to reconcile transaction records, and to comply with financial reporting obligations.
• Customer support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance across our support channels including live chat and email.
• Platform improvement: To analyse usage patterns, diagnose technical issues, optimise platform performance, and develop new features that better serve the needs of players in Bangladesh.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the 499ber platform.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time through your account settings.
• Legal and regulatory compliance: To fulfil obligations arising from applicable laws, to respond to lawful requests from regulatory or law enforcement authorities, and to enforce the 499ber Terms and Conditions.

5 Legal Basis for Processing

499ber processes personal data only where there is a valid legal basis to do so. The primary legal bases on which we rely are set out below.

• Performance of a contract: Processing that is necessary to fulfil the agreement between you and 499ber — including registering your account, processing payments, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of 499ber's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing carried out based on your freely given, specific, and informed consent — primarily for the sending of direct marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

499ber does not sell your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment processors: We share transaction-relevant data with bKash, Nagad, Rocket, Upay, and our banking partners to facilitate deposits and withdrawals. These partners are bound by their own data protection obligations and process your data only as required to complete the transaction.
• KYC and identity verification providers: We share identity documents and verification data with authorised third-party KYC providers engaged to conduct age and identity checks on our behalf.
• Game studios and platform providers: We share account identifiers and session data with game providers — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — to the extent required to deliver games, resolve disputes, and conduct technical support.
• Fraud prevention and security partners: We may share technical data and account behavioural signals with specialist fraud detection services to protect the integrity of the 499ber platform and its player community.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of 499ber's business or assets, personal data held by 499ber may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity being bound by equivalent privacy protections.

All third-party service providers with whom 499ber shares personal data are required, by contract, to process that data only for the purposes specified and to maintain appropriate security standards. 499ber remains responsible for ensuring that data shared with processors is handled in accordance with this Policy.

7 Cookies & Tracking Technologies

499ber uses cookies and similar tracking technologies (including browser local storage and session storage) on the platform. Cookies are small text files placed on your device that allow our systems to recognise your browser, remember your preferences, maintain your logged-in session, and gather analytical information about how the platform is used.

• Strictly necessary cookies: Essential to the operation of the platform — including maintaining your authenticated session, managing your account balance display, and enabling core platform functionality. These cannot be disabled without breaking basic platform features.
• Performance and analytics cookies: Used to collect anonymous aggregated data about how players navigate the 499ber platform — including pages visited, time spent on each page, and error events. This data is used solely to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences such as language setting (English), currency display (৳ BDT), and notification opt-in status so that you do not need to re-configure these on each visit.
• Marketing cookies: Used to track whether you arrived at 499ber via a referral source and to measure the effectiveness of promotional campaigns. These are used only in aggregate and are not used to build individual advertising profiles.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the 499ber platform, as session management and authentication depend on these technologies functioning correctly.

8 Data Retention

499ber retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active 499ber account is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements.
• KYC verification documents: Identity and address verification documents are retained for the period required by applicable compliance regulations — typically a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, consistent with standard financial record-keeping obligations.
• Support communications: Live chat transcripts and email correspondence with 499ber support are retained for a period of three (3) years from the date of the interaction, unless a longer retention period is required for an ongoing dispute or investigation.
• Technical and usage data: Server log and session data are retained for a rolling period of 12 months and are then anonymised or deleted.
• Marketing preferences: Records of consent and opt-out status for marketing communications are retained for the lifetime of the account and for three (3) years following account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal information.

9 Data Security

499ber implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to, the following:

• SSL/TLS encryption: All data transmitted between your device and the 499ber platform is encrypted using industry-standard SSL/TLS protocols, preventing interception by third parties during transmission.
• Password security: Account passwords are stored in hashed form using modern cryptographic algorithms. 499ber never stores passwords in plain text and will never ask you to disclose your password through any communication channel.
• Access controls: Access to personal data within 499ber's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the data necessary for their specific job function, and all access is logged and auditable.
• Two-factor authentication: 499ber offers optional two-factor authentication for player accounts to provide an additional layer of protection beyond the password credential.
• Security monitoring: 499ber employs continuous monitoring of platform infrastructure to detect and respond to potential security incidents, including intrusion attempts, unusual login patterns, and account compromise indicators.
• Third-party security audits: The 499ber platform undergoes periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.

While 499ber takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and for notifying 499ber immediately if you suspect any unauthorised access to your account.

10 Your Rights

As a player whose personal data is processed by 499ber, you hold the following rights with respect to your personal information. 499ber is committed to honouring these rights in a timely and transparent manner.

• Right of access: You have the right to request a copy of the personal data that 499ber holds about you, together with information about how it is being used. Access requests will be fulfilled within 30 days of receipt.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. Minor corrections (such as contact details) can be made directly through your account settings. More substantive corrections should be requested via support.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Please note that this right is subject to our legal obligation to retain certain records (as described in Section 8), which takes precedence over erasure requests to the extent of the legally required retention period.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in specific circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact the 499ber Data Privacy team by emailing [email protected] with the subject line "Data Privacy Request" and a description of the right you wish to exercise. We will acknowledge your request within five (5) business days and fulfil it within 30 calendar days, subject to any legally permitted extensions.

11 Children's Privacy

The 499ber platform is strictly intended for adults aged 18 years and above. 499ber does not knowingly collect, process, or retain personal data from any individual under the age of 18. If you are under 18 years of age, you must not use the 499ber platform, create an account, or provide any personal information to us.

If 499ber discovers or is notified that it has collected personal data from a person under the age of 18, we will immediately close the associated account, delete all personal data collected in relation to that account, and return any deposited funds to the payment source from which they originated.

If you are a parent or guardian and believe that your child may have created an account with 499ber or provided personal data to us, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

12 Third-Party Links

The 499ber platform may reference third-party service providers — such as game studios, payment partners, and responsible gaming organisations — in the course of providing information to players. This Privacy Policy applies solely to data processed by 499ber through the 499ber platform.

Any third-party services, platforms, or websites that you access in connection with your use of 499ber — including the interfaces of game providers or payment processors — operate under their own separate privacy policies. 499ber has no control over the data practices of these third parties and accepts no responsibility for how they collect, use, or protect your personal data. You should review the privacy policies of any third-party service you use directly.

13 Policy Updates

499ber reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we provide. When material changes are made to this Policy, we will notify registered players by email and by displaying a prominent notice on the 499ber platform for a minimum of 14 days prior to the changes taking effect.

The version date displayed at the top of this document indicates when the Policy was last updated. We encourage you to review this Policy periodically so that you remain informed about how your personal data is being handled. Your continued use of the 499ber platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you do not agree to the revised Policy, you should cease using the platform and contact support to request closure of your account and withdrawal of any remaining balance before the revised Policy takes effect.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to 499ber's data practices more generally, please contact our team through any of the following channels:

• Email: [email protected] — for privacy-specific inquiries, please use the subject line "Data Privacy Request" to ensure your message is routed to the correct team.
• Live Chat: Available 24/7 directly through the 499ber platform for general inquiries and urgent account-related privacy concerns.
• WhatsApp: +880 1700 499000 — available at any time for messaging.

499ber aims to respond to all privacy-related inquiries within five (5) business days. For formal data subject access requests or erasure requests, we will acknowledge receipt within five business days and provide a full response within 30 calendar days.